Undertaking a federal government construction contract can be a risky proposition. Despite the best intentions, a multitude of problems can arise on any construction contract, and working with the federal government is no different. As the prime contractor, you may encounter defective specifications from the government or its architect/engineer, delays in achieving set milestones, changes in the requirements, or differing site conditions that impact the cost or timeline for your performance.
Employees who don’t feel their concerns are addressed or don’t feel comfortable complaining often take to the internet. Do you, as an employer, have a plan in place on how to prevent this from happening and know what to do, or not do, when it happens? This session will address how to skillfully manage employee complaints, how to encourage employees to complain internally first, what to do in case of an investigation, and dealing with inaccuracies posted on the internet regarding the company.
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